Customer Service

(I apologize for the lacklustre title. It was supposed to be longer and then I ran out of witty things to say).

For someone who willingly went into Human Resources – the people part of business – I really do hate people. Okay, customers. But those are the people that I have the most contact with, on account of avoiding public places and interactions with strangers when I’m not on work time.

 

Their stupidity, their rudeness, and their overall sense of entitlement are shocking to me. For some reason, standing behind a counter means that I’m not human and that these people can say whatever the fuck they want to me, regardless of how it will make me feel. Whatever the hell happened to “treat people the way you want to be treated”? Golden rule, assholes. Let’s try it some time.

 

I get that the customer is always right. I do. Retail depends on consumerism – if people didn’t buy the products, the company would go under. But we’re still in society. We’re all still people that have to communicate with each other. The people behind the desk are no better or worse than those handing over the money. So why do others feel the need to take their frustrations out on someone who is just trying to give you what you want so you can move the fuck on? I honestly don’t get it.

 

Don’t get me wrong – when the cashier is super rude, I totally understand that the customer is rude back. I would do that, too. But I KNOW I’m not rude. How do I know this? Because I’m absolutely exhausted from acting like my purpose in life is to make that customer happy. My voice raises two octaves when speaking to customers, and I’m the sweetest God damned person you will ever meet. I annoy myself constantly.

 

But when I get the rude people who have had a bad day and take it out on me, the people that won’t leave the store when it’s closed because it’s “not a big deal”, the fucking wackos that think retail is all a big conspiracy and I’m taking their information so I can either stalk them or track all of their purchases and send them to the government, or the incredibly stupid ones that ask me something ridiculous and it takes every ounce of strength not to ask “is that a serious question?”, it makes me question society. And worry for the future of humanity (that’s mostly the stupid ones).

 

Obviously I’m not perfect. I’m sure I’ve asked my fair share of stupid questions, gotten exasperated with a cashier over a miscommunication, and stayed later than I should have in a store. But sometimes, I just need to vent. And it’s my blog, so I can say what I want.

 

I hope this doesn’t get me fired.

 

Love,

 

M